Refund policy

Refund Policy

We want you to love your KegVest. If you don't, our Good Times Guarantee gives you 30 days from the day your order is delivered to send it back for a full refund of the purchase price.

How to start a return

Email ze17ursmurf@gmail.com with your order number and a quick note about why you're returning it. We'll reply with the return address and instructions. Please don't send anything back before contacting us, as items sent without a return request can't be processed.

Return shipping

For change-of-mind returns, return shipping is paid by the customer. Return shipping costs aren't refundable. Please use a tracked service: we can only refund items that actually arrive back with us.

If your KegVest arrived faulty or damaged, you don't pay anything. See "Faulty or damaged items" below.

Condition of returned items

Items must be returned clean, completely dry and undamaged, with all parts included (vest, drinking tube and any accessories) and, where possible, in the original packaging. We may ask for photos before approving a return. If an item comes back damaged in a way that wasn't our fault, the refund may be reduced.

Faulty or damaged items

If your KegVest arrives damaged or faulty (for example, a leak, a broken valve or a damaged tube), email ze17ursmurf@gmail.com within 30 days of delivery with your order number and photos. We'll send you a replacement or a full refund, at no cost to you. You won't need to return a faulty item unless we ask you to, and if we do, we'll cover the return shipping.

Refunds

Once your return is received and checked, we'll process the refund within 3 business days to your original payment method. Your bank may take another 3–10 business days to show it.

Right of withdrawal (EU and UK customers)

If you live in the European Union or the United Kingdom, you can also cancel your order within 14 days of receiving it without giving a reason. To do so, tell us by email at ze17ursmurf@gmail.com within those 14 days, then send the item back within 14 days of telling us. You pay the direct cost of returning the item. We'll refund the purchase price and the standard delivery cost you paid (if any) within 14 days of receiving the item back (or proof that you've sent it). This right is in addition to our 30-day guarantee.

Cancelling before your order ships

Changed your mind before your order ships? Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full.

Lost or late parcels

If your order hasn't arrived within 20 business days of placing it, contact us and we'll investigate. If the parcel is lost, we'll send a replacement or a full refund.